Session Security

A session is the connection that lets you access your account after signing in to HaveAI. When you make a new sign-in, HaveAI invalidates the access of the previous sign-in.

How Does a New Sign-in Affect the Previous Session?

When you sign in to your account again, the previous browser or device asks you to sign in again at the next authorization check. This behavior applies to both email-and-password and Google sign-in.

For example, if you sign in from your phone to your account that is open on your computer, the previous sign-in on your computer becomes invalid. Even if the open page does not close immediately, you may be redirected to the sign-in screen when you take a new action.

Team members should not share the same account. By inviting each person with their own account, manage both sessions and permissions separately.

Review Session Records

Security section

Open Settings → Security in the panel.

Review the records

Review the records in the sessions area.

Check the details

Check the device information, IP address and last activity time.

Your IP address may appear different due to a mobile connection, VPN or network change. When evaluating a record, also review the device and time information together.

End Sessions

You can close a record that has an end option in the session list. If an option to end other sessions in bulk is shown, you can use this action too.

Re-sign-in after ending

After the session-ending action, you may need to sign in again on the device you are using too. Make sure you can access your sign-in information and, if enabled, your verification code.

Which Actions Can Require Re-sign-in?

Signing in to your account again.
Your password being changed or reset.
Sessions being ended from the security settings.
You signing out of your account.

If You Notice a Suspicious Sign-in

Change the password

Change your HaveAI password from a trusted device. If you cannot sign in, use the password reset option.

Email security

Check the security of your email account. If you sign in with Google, also review your Google account's sign-in and security information.

Enable 2FA

Enable two-factor authentication in HaveAI.

Team access

Check the team members and permissions; contact the support team for access you do not recognize.

Support report

When reporting the issue to the support team, describe the approximate time and what you saw. Do not share a password, verification code or recovery code.

For setup, review the Two-Factor Authentication guide.