Plans, Usage Allowances and Subscription

Your HaveAI plan determines your monthly usage allowances and the features you can use. You can follow your plan information, remaining allowances and subscription status from the Account → Billing section.

Plans

Starter is offered for businesses that want to start managing customer communication with HaveAI. The Growth and Pro plans are not yet available; they are shown as "Coming soon" in the plan list. For higher capacity or a solution specific to your business, you can contact the team via the Enterprise option.

You can see the current prices on the Pricing page. Before starting a subscription, check the amount and payment period on the payment screen.

Starter Plan's Basic Allowances

A permanently free Free plan is not offered for new users. You can try the Starter plan for free for 7 days if you have a trial entitlement. The rights of accounts opened earlier may differ; check the rights defined for your account from the Billing section.

7-Day Free Trial

A valid payment card is required to start the Starter trial. During the trial, you can use Starter features within the plan's usage limits. The trial is offered once per account.

If you cancel during the trial, your allowances are available until the trial ends. When this period is over, a paid subscription is required to continue using AI.

What Do the Usage Allowances Mean?

Message Allowance

The message allowance tracks the use of outgoing messages in customer conversations. The message a customer sends is not added to the quota as a separate second message along with the reply.

For example, a customer asking a question and a single reply being sent to it is not counted as two messages just because both sides wrote. Since more than one reply can be sent in a conversation, do not confuse the message allowance with the number of customers or conversations.

Trials in the AI Test section are tracked separately from the message allowance of customer conversations.

AI Test Message

The AI Test allowance is used to try your assistant in the panel. After adding information or changing the reply instructions, you can check here how the assistant responds.

You can see your test allowance and usage from the Your Plan's Allowances card.

Training Processing Allowance

The training processing allowance is the amount of text processed while training your assistant. It is measured by character. Letters, digits, spaces and punctuation are included in the character length of the text.

The Starter plan has a monthly training processing allowance of 10 million characters. This allowance is used when content from sources such as FAQs, documents and websites is processed for training.

This allowance is not a storage limit. The usage period renewing does not mean the training information you added earlier is deleted.

Conversation AI Summary

This allowance is used to summarize conversations with AI. It is tracked separately from the message allowance and the training processing allowance. You can see your used and remaining summary allowance in the Billing section.

Analysis History

Analysis history indicates how far back you can view data in analytics. In the Starter plan, this period is 90 days.

This period should not be interpreted as the retention period of all customer data.

AI Agent, User and Active Channel

These three allowances are for different needs:

• AI agent: the number of AI assistants that will answer on behalf of your business.
• User: the capacity of people who can take part in the HaveAI workspace. Each person's access depends on the permissions given to them.
• Active channel: the number of channels you can enable at the same time for customer communication. The web widget and messaging channels are managed through these connections.

Connecting more than one channel does not create a separate message allowance for each channel. Track your plan's message usage in aggregate from the Billing section.

Public API and AI Sales Analysis

The Starter plan includes Public API access and AI sales analysis. The Public API is used to connect HaveAI with your own software. AI sales analysis, meanwhile, helps you evaluate conversations from a sales perspective.

Track Your Usage

In the Account → Billing section, check these areas:

The main message, training processing and conversation summary allowances are tracked with monthly usage periods. The usage period and the payment period are different. The date your card is charged and the date the monthly usage renews do not have to be the same.

Annual payment also does not convert the monthly usage allowance into an annual allowance at once. Track your usage over the period and limits shown in the panel.

If a Usage Allowance Runs Out

First check which allowance ran out. The message, test, training processing and summary allowances are for different operations.

When you reach a limit, check the relevant usage amount and period from the Billing section. The training processing allowance running out does not mean your saved training information is deleted.

If you need higher capacity, you can contact the support team. You can see the current plans available for purchase in the Billing section. Plans shown as "Coming soon" cannot be selected yet.

If You Want to Change Your Plan

Review the available options from the plan list in the Billing section. Before switching to a plan you can select, check the fee and period information on the payment screen.

If you want to change your current plan or continue with lower capacity and a suitable option does not appear in the panel, contact the support team. For capacity specific to your business, you can use the Enterprise option.

Cancel Your Subscription

When you cancel a paid subscription, your allowances continue until the end of the current period and the subscription does not renew for the next period. If you cancel during the trial, your access continues until the trial ends.

When the period is over, you need to start a subscription again to continue using AI. Your account does not automatically switch to a permanently free plan.

Cancelling a subscription is not the same as deleting the account. The cancellation does not by itself delete your data and settings. For the terms about refunds, review the Cancellation and Refund Policy section on the HaveAI website.

Undo the Cancellation

If your subscription's end date has not yet arrived, you can use the Undo Cancellation option in the Billing section. After the action, check your subscription status.

This option lets the subscription awaiting its end continue. If the subscription has already ended, you need to start a subscription again.

Get Help with Payment or Invoice

When a payment fails, check the warning in the Billing section. If the issue continues, create a support ticket. Do not assume the AI service continues without checking the active subscription status.

For invoice or billing questions, you can send the support team your account's email address, the relevant transaction date and a short description of the issue. Do not share your full card number, security code or password.

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