What is HaveAI?

HaveAI is a multi-channel platform that lets your business automate customer communication with AI and manage conversations from a single panel. Powered by your business information, your assistant answers questions, collects customer details, and helps run the appointment process and track sales opportunities. You can offer service 24/7 on your website and on the messaging channels you connect.

Overview

HaveAI uses Google Gemini AI technology together with your business information and instructions. By adding your FAQs, product information, documents and website content, you enable the assistant to prepare on-brand answers. You can follow conversations from the panel and route them to your team when needed. Human handoff proceeds according to the rules you define and your team's availability.

Answers grounded in your business data with RAG

Before preparing a response, HaveAI searches for relevant content in your knowledge base. This approach, called RAG, helps the answer stay supported by your business information and reduces the risk of incorrect information. That is why keeping sources up to date and testing answers matter.

Key Features

🤖 AI Training

Knowledge base: Add frequently asked questions, product and service information, and free-form content.
Document upload: Use automatic extraction from your PDF and Word files; review the imported content.
Website crawling: Import content from your existing site.
Brand voice: Adjust the assistant's tone, language preferences and response style through behavior instructions.

📱 Multi-Channel Support

Zernio is used for the easy connection of WhatsApp, Instagram and Facebook Messenger. Follow the connection steps in the relevant channel guide.

Web chat widget: Add a chat box to your site with the ready-made code the panel generates.
Messaging channels: Connect your Telegram bot or channels such as WhatsApp, Instagram DM, Facebook Messenger and Slack. Available channels depend on your plan, your selected channels and the connections you complete.

📊 Analytics & Management

Message and session statistics: Monitor conversation volume and current activity.
Sentiment analysis and AI performance: Review trends in customer conversations and the assistant's performance indicators.
Knowledge gaps: Detect questions that are hard to answer and improve your business information.
Human handoff, templates and automation: Manage your team taking over conversations, ready-made replies and rule-based handling of repetitive tasks.

🎯 Customer Information, Sales and Appointments

Track the customer details and sales opportunities shared in conversations. By preparing your appointment settings, support managing customers' date and time requests, and check the resulting records from the panel.

How It Works

Add knowledge

Prepare your assistant with FAQs, product and service information, free-form descriptions, documents or website content.

Test the answers

Try real customer questions on the AI Test screen and fill in any missing information.

Connect your channel

Add the chat box to your website or complete the connection of the messaging channel you will use.

Follow conversations

Monitor the assistant's answers, appointment and sales requests; let your team take over the conversation when needed.

Who Is It For?

E-commerce: Prepare answers about product information and return conditions. Information such as current order status requires a connection to the relevant system.
Software services (SaaS): Provide information about technical support, usage guides and pricing.
Service businesses: Track appointments, quote requests and frequently asked questions.
Education and healthcare: Support general information and routing to the appropriate person.

Important

HaveAI is not designed to provide medical, legal or financial advice. In these areas, direct your customers to the relevant professionals.

Next Steps

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