Release Notes

You can follow new features, improvements and important fixes in HaveAI on this page. Older-dated records describe the changes made in the relevant period. For current plans and terms of use, rely on the related guides.

Notes on the Current Structure

• Plans: A permanently free Free plan is not offered for new accounts. Eligible accounts can try Starter for 7 days with a card. The rights of accounts opened earlier may differ. Details: Plans and Allowances.
• Meta channels: The Zernio-supported easy connection is used for WhatsApp, Instagram and Facebook Messenger. Details: Integrations.
• Human handoff: The handoff request, agent acceptance and no suitable agent being found are managed as separate cases. The status of pending handoff requests can be followed from the messages screen.
• Training content: There is a scan that masks certain secret key and password formats in processed documents and web texts. Details: Security.
• Multilingual answers: Fixes have been made to language detection and the processing of answer text. If you encounter an answer in the wrong language or an incomplete one, you can create a support ticket with a conversation example.

July 2026

New Features

• The appointment system was added. Availability management with a service catalog, working hours, duration, buffer time and capacity rules, and creating appointments via AI during a conversation, were offered.
• At the time, monthly usage allowances for the Free and Starter plans, a 7-day free trial on Starter and a "Your Plan's Allowances" card in the panel were offered. For the current plan structure, review the note above.
• Like/dislike feedback for conversation answers was added.

Improvements

• The filtering of greetings, commands and short messages in knowledge-gap detection was improved to focus on business-related questions.
• On paid plans, the security evaluation being enabled by default and AI restrictions and custom word rules being included in the evaluation were provided.
• The panel menu was reorganized into nine groups; the plan allowances on the pricing page were updated.

June 2026

New Features

• The documentation interface was renewed. Copyable code blocks, in-page navigation and explanations about features were added.
• The public API was extended with chat, knowledge base search, FAQ management, analytics, customers and webhook management operations.

Improvements

• Fixes were made to the AI security evaluation and score distribution reports.
• Fixes were made to the data export flow.

Previous Versions

• Multi-channel communication support with Telegram, WhatsApp, Instagram DM and Slack was offered.
• Creating RAG-based knowledge sources with document upload and website crawling was added. File types such as PDF, Word and Excel were supported.
• Human handoff, automation rules and ready reply templates were added.
• Sentiment analysis, heatmap, frequent topics and knowledge gaps reports were offered.
• Team member invitation, roles and permissions were added.
• Two-factor authentication, personal data detection and tools to help with data requests were offered.

Suggest a Feature

If there is a feature you need, you can open a support ticket from the panel and select the Feature Request category. Explain what work you want to do and how this feature will help you.

Related Topics