Two-Factor Authentication
Two-factor authentication helps protect your account by requesting an additional code at sign-in. HaveAI has authenticator app and email code options. Which code is requested depends on the method you enabled and how you sign in.
How Does Each Method Work?
| Method | Use |
|---|---|
| Authenticator app | You verify with the six-digit code produced by the app on your phone. This method is also called TOTP. |
| Email code | On sign-in with email and password, if app-based verification is off, you use the code sent to your email address. |
| Backup recovery code | When you cannot access the app code, you can sign in with one of the one-time codes you saved earlier. |
If app-based verification is on, an email code is not additionally requested. On sign-in with Google too, if your HaveAI app verification is on, your app code or backup code is required. HaveAI's email code option does not provide additional email verification on Google sign-in; manage your Google account's security settings separately.
Set Up App-Based Verification
You can use an authenticator app that produces TOTP codes, such as Google Authenticator or Authy.
Security section
Start setup
Scan the QR code
Confirm the code
Check activation
Backup codes
Setup is complete when the code you entered is confirmed. Scanning only the QR code is not enough. Do not share the QR code and the setup key with other people.
Keep the Backup Codes
If you lose your phone or cannot access your authenticator app, you can use one of your backup codes. Each backup code can be used only once.
Keep the codes in a safe place you can access even without your phone. Do not add them to a support ticket, chat message or screenshot.
If you cannot access either
Enable the Email Code
Security section
Email OTP
Check the status
When app-based verification is off and you sign in with email and password, an email code is requested. Make sure you can access your email account. If the code does not arrive, check the spam folder and the email address you signed in with.
Turn Off Verification
App-based verification: Select the turn-off option in Settings β Security. Confirm the action by entering the current six-digit code of your authenticator app.
Email code: Use the turn-off option in the Email OTP area in the same section and check that the status changed.
Turning off additional verification for your sign-in reduces your account's protection. On a shared computer, sign out of your account when you are done.
If the Code Is Not Accepted
- Make sure you use the most current code; if it expired, enter the new code.
- Check that you selected the correct HaveAI account in the authenticator app.
- Set your phone's date and time to automatic.
- If you cannot access the app, sign in with an unused backup code.
- If you got an attempt-limit warning, wait for the stated time.
If You Use It with Your Team
Each team member should enable verification on their own account and keep their own recovery codes. Do not share the same password or verification codes within the team.
Related Topics
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