Products and Services

By organizing your product and service information in this section, you can help the assistant provide information about price, features, scope and use cases.

Adding a Product or Service

Open the Products and Services section

Open AI Training → Products and Services in the panel.

Add a new record

Add a new record and choose the appropriate product or service type.

Fill in the basic details

Fill in the name, description and category information.

Specify price and currency

If you specify a price, also choose the currency. In the description, state which product, package, duration or service scope the price applies to.

Fill in the other fields

Fill in the other fields on the screen according to your business. These may be stock, product code, images, attachments and industry-specific features.

Review and save

Review the record and save it. Repeat the same process for other products or services.

The fields you see may change according to the industry you selected in the Brand Information section. Not every business needs to fill in all fields.

What Should I Write in the Description?

Instead of only the name and price, add information that helps the customer decide:

What does the product or service do?
Who is it suitable for?
What are its standout features?
What is included in the price or service scope?
Are there usage conditions or important limitations?

Clearly state the differences between similar products. This way the assistant has concrete information it can use for comparison questions.

Images and Attachments

If the relevant fields are offered, you can add product images and explanatory files. Before using the media-sending option, check which content you want to be sent to the customer.

Use Cases

Price question: “How much does this service cost?” The assistant uses the saved price and scope information.
Comparison: “What is the difference between these two products?” It uses the features in the descriptions.
Recommendation: “Which one suits my need?” It can guide based on the use cases you saved and the customer's need.

Keeping Information Up to Date

When price, stock or service scope changes, update the relevant record. Creating a catalog record does not mean that changes in another sales or stock system are transferred automatically. Separately check which information the integration you use updates.

If a product's price also appears in FAQ or free-form information records, make sure there is no conflict. After updating, try price, comparison and scope questions on the AI Test screen.

API Access

On accounts with API access, products and services can appear in POST /api/v1/knowledge/search results. This operation requires the knowledge:read scope.

This endpoint searches within the text of FAQ and product records. For usage and access details, contact the HaveAI support team; the general API guide is not yet published.